All rental fees include periodical servicing fees • First servicing fee covered is at 1000KM.
After the first servicing, servicing will be required every 10,000KM or 6 months.
The hirer must notify Al Falah Car Rental LLC at least 2 days before the next servicing.
In the case of vehicle breakdown, Drivus Cars Rental LLC will provide a replacement car as soon as possible.
Vehicles that were not serviced at the allocated times and have experienced damage will be the responsibility of the hirer. The hirer will be charged with all repairing costs. The rental period will be extended to cover the time taken to repair the damages.
Hirer shall not allow any third party to repair the rented vehicle without written consent from Al Falah Car Rental LLC. 
The hirer is liable to repair any and all tire punctures.
Damages to the tires due to puncture will be inspected upon by the inspection team and the hirer may be charged. 
All vehicles should be serviced as per the service tag found on the windscreen of the car or the services alarm in the dashboard.
The hirer is to inform Drivus Cars Rental LLC of any mechanical damage or failure – the hirer will be responsible for any damage caused due to late reporting.
The rental office will communicate the method of which to go about servicing the vehicle – this is also applicable to small issues such as a flat tire. 
The hirer will be liable for full costs of repair if the vehicle was damaged due to being operated with a flat tire Service or break-down related issues can be dealt with by calling  +971551971522.

dditional Driver 

Hirer will be charged AED 150 for each additional driver.
 

Insurance

Any vehicle rented from Al Falah Car Rental LLC is only insured for driving on paved roads within the UAE. 
If hirer has not purchased a super CDW and the vehicle is in total loss, the hirer is liable to pay an additional charge of 20% of the purchase price of the vehicle if it is less than 12 months old OR 15% of the purchase price of the vehicle if it is more than 12 months old. 
In case of any damage to the vehicle, a police report must be obtained by the hirer otherwise the hirer will be held accountable for all damage repair costs even if the hirer purchased super CDW.
Deductible amount charged where hirer is at fault or provided a police report under hit and run case: AED 1500 or zero in case of Super Collision Damage Waiver (SCDW) Purchased.
Windshields, Tires, Wheels, Tools and Wheel cap damage is not included in the insurance.
 

Legal Issues

 Age

All hirers must be, at a minimum, 25 years of age. 


The hirer will be liable to pay Al Falah Car Rental LLC the impounding charges plus loss of rental charges in the case of the vehicle being impounded by authorities Parking.
The hirer is to make sure that the vehicle rented is always parked in a safe, secure location and that all doors are kept locked. 
Hirer will be responsible for any damage caused to the vehicle • Hirer will be responsible for the loss of any keys. 
The minimum charge for a lost key will be AED 1000 • Charges for lost keys may vary depending on the category of vehicle that is rented. 
Any parking fines incurred by the hirer will be charged to the hirer plus will be subject to an administration fee.
 

Means of Payment 

Payment can be made using the following instruments: 
Credit Cards – credit cards commonly accepted at Drivus Cars Retnal are Mastercard and Visa.
Debit Cards – debit cards need to be associated with a bank account to be accepted. 
Maestro Cards. 
Visa Electron Cards.
 

Deposit

Deposit is a payment in addition to the full price needed to be paid for the rental. 
The exact figure of the deposit required will be communicated to the hirer before finalization and will also be repeated in the confirmation emails.
The deposit is to allow Al Falah Car Rental LLC to receive security and protection of an authorization before the commencement of the rental period.
The deposit payment remains valid throughout the entire rental period.
The deposit is to be refunded back to the hirer within 22 working days of the vehicle being returned. 
At the time of check-in, all payments must be cleared.